At Trossen Robotics, we treat all of your personal information with the highest standards of safety, security and confidentiality.

Information You Give Us:

In order to process and ship your order, we must collect information from you which includes your full name, billing address, shipping address, telephone numbers, email address, and credit card information. This information is stored by us on our secure servers to allow us to perform essential functions including processing credit card reconciliations, providing customer service, and handling audits and warranty claims.

When we contact you:

We try to keep our emails to customers down to a minimum. If we have a question about your order, we may contact you by e-mail or phone. Additionally, automated emails will be sent to you regarding your order status. Periodically, we will notify our customers of special offers, product announcements, contests and other Trossen Robotics related news. If you wish to not receive these emails, simply reply to the email with "Unsubscribe" in the subject line and we will remove you from the mailing list.

Sharing Information:

Trossen Robotics is committed to your right to privacy. Protecting this right is something that we take very seriously. Trossen Robotics will never sell, rent or give any of your personal information to any unrelated third parties except as necessary to fulfill transactions that you initiate.

Security:

Trossen Robotics pledges a safe and worry-free shopping experience. On the final checkout page at TrossenRobotics.com where you enter in all of your personal information, you will notice either a solid key or a locked padlock icon will appear in the lower right of your browser window. If one of these icons does not appear, please contact us directly to complete your purchase. These icons tell you that the page that you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your all of your personal information. This encryption makes it impossible for anyone to read your information in transit.

Changes to this Privacy Notice, Conditions of Use and Notices:

We may periodically make changes to this Privacy and Security Policy. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

Questions:

If you have any questions or concerns about our Privacy Policy, please call us toll-free at 1-877-898-1005 or e-mail us at trsupport@trossenrobotics.com.