Trossen Robotics - Robot Kits - Robot Parts - Robot Sensors

Most orders placed before 3:00PM CST Monday - Friday will be shipped the same day. If we are out of stock of an item, your order may either be partially shipped or put on hold. In this event, you will receive an email at the address entered in the order. Feel free to contact us at (877) 898 - 1005 for stock availability.

Shipments are made through United Parcel Service (UPS) and are guaranteed to arrive by the posted scheduled delivery times of UPS, from the time your package leaves our warehouse (depending on product availability). Our apologies, but UPS does not ship to P.O. Boxes.

For more information, please refer to our Terms, Conditions and Policies.

International Importation Taxes, duties, fees, etc:

When receiving an international shipment, your country may charge you for duties and importation taxes which UPS will collect upon delivery. YOU are responsible for paying these fees. To find out if your country charges these fees and what they might be, contact your local shipping agencies. Refusal to pay these fees will result in your package being abandoned by UPS and your money WILL NOT be refunded by Trossen Robotics. We repeat, a person is abandoning their own property in customs by refusing to pay importation taxes, duties, fees, etc for brining their purchased items into the country.

International Shipping

UPS Worldwide Express 1-3 business days
(duties, brokerage fees, and taxes may apply)
UPS Delivery Commitment
* Delivery by 10:30 a.m. or 12:00 noon
* Next business day delivery to Canada and for documents to Mexico
* Second business day delivery to business centers in Europe and Latin America
* Delivery within two or three business days to Asia

UPS Worldwide Express Plus 1-3 business days
(duties, brokerage fees, and taxes may apply)
UPS Delivery Commitment
* Next business day delivery by 8:30 a.m. to major metropolitan areas in Canada
* Second business day delivery by 9:00 a.m. to major business centers in Europe
* Delivery within two or three business days by 9:00 a.m. to major cities in Asia

UPS Worldwide Saver 1-3 business days
(duties, brokerage fees, and taxes may apply)
UPS Delivery Commitment
* Delivery by end of day
* Next business day delivery to Canada and for documents to Mexico
* Second business day delivery to Europe and Latin America
* Delivery typically within two or three business days to Asia

UPS Worldwide Expedited 2-5 business days
(duties, brokerage fees, and taxes may apply)
UPS Delivery Commitment
* Delivery typically within two business days to most destinations in Canada
* Delivery typically within three business days to Mexico
* Delivery typically within three to four business days to major destinations in Europe
* Delivery typically within four to five business days to major destinations in Asia and
     Central and South America

For shipments going to Mexico, additional governmental taxes may apply.

Domestic Shipping

Ground
UPS Delivery Commitment:
*1-5 business days
Destinations and Origins:
* All 50 states and Puerto Rico

UPS 3 Day Select
UPS Delivery Commitment:
* Delivery by the end of the third business day
Destinations and Origins:
* The 48 contiguous states

UPS 2nd Day Air
UPS Delivery Commitment:
* Delivery by the end of the second business day
* Some locations in Alaska and Hawaii require additional transit time
Destinations and Origins:
* All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii

UPS 2nd Day Air A.M.
UPS Delivery Commitment:
* Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations
Destinations:
* Available to the 48 contiguous states to destinations where UPS Next Day Air®
     delivery is committed by 10:30 a.m. or 12:00 noon
* Not available to destinations where UPS Next Day Air delivery is committed by end of day
* Not available to residential destinations
Origins:
* Available from the 48 contiguous states

UPS Next Day Air Saver
UPS Delivery Commitment:
* Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air
     delivery is committed by 10:30 a.m. or 12:00 noon, respectively
* Residential Destinations: Next business day delivery by end of day
Destinations:
* Available to the 48 contiguous states
* Not available to destinations where UPS Next Day Air delivery is committed by end of day
Origins:
* Available from the 48 contiguous states and limited addresses in Alaska and Hawaii

UPS Next Day Air
UPS Delivery Commitment:
* Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
Destinations and Origins:
* All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii

UPS Next Day Air Early A.M.
UPS Delivery Commitment:
* Next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states
* Delivery by 8:30 or 9:00 a.m. to most other U.S. cities, including Anchorage, Alaska
* Delivery by 10:00 a.m. to additional locations
* Delivery times vary by zip codes and destinations
Destinations:
* The 48 contiguous states and limited addresses in Alaska, including Anchorage
Origins:
* The 48 contiguous states plus Anchorage, Alaska, and Oahu, Hawaii

For additional questions, please contact your local UPS carrier.

All deliveries will be made on weekdays Monday - Friday. UPS does not deliver on Saturday or Sunday.