Prices advertised on our website reflect our best efforts to provide the most current estimates based on import tariffs. However, due to rapid and frequent changes in tariff rates, website prices may not reflect the actual final cost. Final pricing will be determined at the time of shipping, based on tariffs associated with the specific production batch that includes your order.
For the most up-to-date pricing information or any questions regarding shipping costs, please contact us directly at sales@trossenrobotics.com.
Robotics Customer
Support Technician
$65,000/Year | Full Time | Onsite
Date: 06/03/25
Trossen Robotics is looking for a highly motivated Robotics Customer Support Technician to join our team. In this role, you will bridge the gap between our technical team and our customers, providing excellent support, guidance, and training to ensure our customers can fully utilize our robotics solutions.
Travel may be required to support deployments at customer sites and trade shows.
Responsibilities:
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Manage customer support efforts, ensuring timely and effective responses to customer inquiries and issues
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Triage and troubleshoot hardware and software issues, escalating as necessary
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Collaborate with sales and engineering teams to provide technical insights during pre-sales and post-sales activities
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Develop user guides, FAQs, troubleshooting guides, and knowledge base articles
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Create and appear in support-related video content like YouTube videos and webinars to help customers understand and use our products
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Support the development of tools, apps, or APIs that enhance the functionality of our robotic systems
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Relay feature requests and pain points back to the engineering team for continuous product improvement
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Oversee installation, configuration, and testing of our systems, ensuring they are fully operational
Requirements:
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Hands-on experience troubleshooting mechatronic or robotic systems, including diagnosing hardware and software issues
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Experience with C++ and Python, including debugging and basic development
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Experience with version control (git and GitHub)
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Exceptional written and verbal communication skills
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Comfortable appearing on camera (for video support content)
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Ability to work independently and prioritize tasks effectively
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Willingness to travel domestically and potentially internationally
Nice-to-haves:
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Experience with ROS 2
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Experience in a customer-facing role (support, technical sales, field service)
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Experience writing and maintaining technical documentation using tools like Sphinx or Markdown
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Knowledge of Linux and Python/shell scripting
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Familiarity with basic networking and troubleshooting
Compensation:
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$65,000/year
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End-of-year bonus based on company performance
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401k
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Full medical and dental insurance
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Paid time off