Order Over $200 get free UPS Ground Shipping (U.S. Only)
Shipping for orders under $200 starts at $3.99(for orders under 13 ounces) and $7.99(for orders over 13 ounces).

Shipping Policy

All complete orders placed before 2:30PM CST Monday-Friday will be shipped the same day. See Out of Stock & Partial Shipment Policies for more information. All deliveries will be made on weekdays (Mon-Fri). We currently do not offer Saturday or Sunday delivery.

UPS: Shipments made through the United Parcel Service are guaranteed to arrive by the posted scheduled delivery times of UPS, from the time your package leaves our warehouse (subject to product availability). Please note: UPS does not deliver to P.O. Boxes.

USPS: USPS only guarantees shipment to your country’s customs not your physical address. After USPS has delivered your package to the local postal carrier it is their responsibility to deliver your package. Trossen Robotics will not be liable for packages lost after USPS delivers to your country’s customs.

International Shipments International Taxes, Duties, Fees, etc: Please Note: International orders are subject to destination country’s import duties and taxes which may have to be collected on delivery. Any additional taxes, duties or customs fees to be collected are the responsibility of the customer, not Trossen Robotics. Be advised, refusal to pay these fees will result in your package being abandon and will not be refunded by Trossen Robotics.

RobotGeek reserves the right to change the shipping cost of orders prior to shipment in order to reflect any changes due to system errors, miscalculated weights, changes in address or any other situation that may arise. Customers will be contacted in the event a shipping cost has to be changed and will be given the option to accept the cost or cancel the order to receive a full refund.


Out of Stock & Partial Shipment Policies (Order on hold)

If one or more of the items you ordered is currently out of stock in our warehouse and the order cannot ship out in its entirety (typically notified by receiving an email stating your order is “on hold”) we will hold all items on the order until shipment can be completed in full. This is the case for all backorders no matter the shipping method or the country of origin. Requests can be made for partial shipments at the customer’s expense by contacting us: (877) 898-1005 or by email: rick@trossenrobotics.com

Expedited Shipping – Out of Stock

Orders that contain out of stock items with expedited shipping (IE: UPS Second Day Air) will be held until all items are available for shipment. While we do make our best effort to notify our customers when they’ve requested an order to be expedited and have items that are currently unavailable we do sometimes miss these time sensitive orders. If you have any questions on whether an order placed is available for immediate shipment contact us using the contact information above. Once all items are available for shipment the order will be shipped using the shipping method chosen at checkout. Arrangements may be made to change a shipping method by using the contact information above.

International Shipments – Out of Stock

International orders that contain out of stock items will be held until all items are available for shipment. If you have any questions on whether an order placed is available for immediate shipment contact us using the contact information above. Once all items are available for shipment the order will be shipped using the shipping method chosen at checkout. Arrangements may be made to change a shipping method by using the contact information above.

Partial Shipments – Domestic US Shipments

Partial shipments may be arranged by contacting us after receiving your “on hold” email via the options above. When requesting a partial shipment please note that the default shipping method for sending your remaining order will be UPS Ground unless otherwise agreed upon by the customer and Trossen Robotics. Customer will be liable for all shipping expenses on the second shipment and will be billed when the remainder of the order has been shipped. If a partial shipment is agreed upon the customer will receive email correspondence with tracking information for partial shipments.

Partial Shipments – International Shipments

Partial shipments may be arranged by contacting us after receiving your “on hold” email via the options above. When requesting a partial shipment please note that the default shipping method for sending your remaining order will be USPS Priority International unless otherwise agreed upon by the customer and Trossen Robotics. Customer will be liable for all shipping expenses, duties and taxes on the second shipment and will be billed when the remainder of the order has been shipped. If a partial shipment is agreed upon the customer will receive email correspondence with tracking information for partial shipments.


Shipping Information

Domestic Shipping
Ground: 1-5 Business Days
UPS Delivery Commitment:
Day-definite delivery typically in one to five days
Service Area:
All 50 states and Puerto Rico
UPS Ground Shipping Map
UPS 3 Day Select: 3 Business Days
UPS Delivery Commitment:
Delivery by the end of the third business day
Service Area:
The 48 contiguous states
UPS 2nd Day Air®: 2 Business Days
UPS Delivery Commitment:
Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time
Service Area:
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
UPS 2nd Day Air A.M.: 2 Business Days
UPS Delivery Commitment:
Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations
Service Area:
Available to the 48 contiguous states to destinations where UPS Next Day Air® delivery is committed
by 10:30 a.m. or 12:00 noon
Not available to destinations where UPS Next Day Air delivery is committed by end of day
Not available to residential destinations
UPS Next Day Air Saver®: Next Business Day
UPS Delivery Commitment:
Commercial Destinations:
  • Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 noon, respectively
Residential Destinations:
  • Next business day delivery by end of day
Service Area:
Available to the 48 contiguous states
Not available to destinations where UPS Next Day Air delivery is committed by end of day
UPS Next Day Air®: Next Business Day
UPS Delivery Commitment:
Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
Service Area:
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
UPS Next Day Air® Early A.M.®: Next Business Day
UPS Delivery Commitment:
Next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states
Delivery by 8:30 or 9:00 a.m. to most other U.S. cities, including Anchorage, Alaska
Delivery by 10:00 a.m. to additional locations
Delivery times vary by zip codes and destinations
Service Area:
The 48 contiguous states and limited addresses in Alaska, including Anchorage
International Shipping
International Importation Taxes, duties, fees, etc: When receiving an international shipment, your country may charge you for duties and importation taxes which UPS/USPS will collect upon delivery. YOU are responsible for paying these fees. To find out if your country charges these fees and what they might be, contact your local shipping agencies. Refusal to pay these fees will result in your package being abandoned by UPS/USPS and your money WILL NOT be refunded by Trossen Robotics. You are abandoning your own property in customs by refusing to pay importation taxes, duties, fees, etc.

Please also read below about product warranties for international orders.
UPS Worldwide Express: 1-3 Business Days
UPS Delivery Commitment:
(duties, brokerage fees, and taxes may apply)
Delivery by 10:30 a.m. or 12:00 noon
Delivery by the next business day Canada and for documents to Mexico
Second business day delivery to Europe and Latin America
Delivery within two or three business days to Asia
Service Area:
To 45 countries and territories
UPS Worldwide Express Plus: 1-3 Business Days
UPS Delivery Commitment:
(duties, brokerage fees, and taxes may apply)
Delivery by 8:30 a.m. to Canada and 9:00 a.m. to all other destinations
Next day delivery to Canada
Delivery within two business days to Europe
Delivery within two or three business days to Asia
Service Area:
To 30 countries and territories, including major cities in Canada, Europe, and Asia
UPS Worldwide Saver: 1-3 Business Days
UPS Delivery Commitment:
(duties, brokerage fees, and taxes may apply)
Delivery by end of day
Next business day delivery to Canada and for documents to Mexico
Delivery in two business days to Europe and Latin America
Delivery in two or three business days to Asia
Service Area:
To 215 countries and territories
UPS Worldwide Expedited: 2-5 Business Days
UPS Delivery Commitment:
(duties, brokerage fees, and taxes may apply)
Delivery in two business days to Canada
Delivery in two or three business days to Mexico
Delivery in three or four days to Europe
Delivery in four or five days to Asia and Latin America
Service Area:
More than 60 countries and territories
For shipments going to Mexico, additional governmental taxes may apply


USPS International Shipping:

USPS deliveries often take 2-4 weeks to arrive and sometimes longer. Trossen Robotics is not responsible for delays in USPS delivery times. Any person placing an order that is time sensetive should order via UPS.

These are average delivery times, not committed times. If you would like a guaranteed shipping time, please use one of the UPS International Shipping options above. PLEASE NOTE: USPS only guarantees shipment to your Country's customs. After that point it is up to your local carrier to delivery your package. Trossen Robotics will not be held liable for packages lost after USPS delivers to your Country's customs.





USPS Express Mail International®
USPS Stated Delivery Time to Country:
3 - 5 days This delivery time is to your country's border, NOT TO YOUR ADDRESS. There is no guarantee associated with this estimated delivery time.
Service Area:
Over 190 countries
USPS Priority Mail International®
USPS Stated Delivery Time to Country:
6 - 10 days This delivery time is to your country's border, NOT TO YOUR ADDRESS. There is no guarantee associated with this estimated delivery time.
Service Area:
Over 190 countries

Lost Packages

Unfortunately sometimes packages go missing, if you believe your package has been lost by the selected carrier please contact us immediately at (877) 898-1005 or via email: rick@trossenrobotics.com to begin to resolve the issue. In the event that your package has been lost by the carrier Trossen Robotics will file claim with said carrier and begin a trace to see if the package can be found (the trace can last anywhere from 8-60 days depending on circumstances). Once the process is complete and the carrier has confirmed the package is in fact lost we can send a replacement package or issue a refund for the order.
Please Note: Trossen Robotics will not send out a replacement package or issue a refund until the package is confirmed lost by the carrier. We understand certain circumstances will warrant having another order shipped out before the trace process is complete, in these cases we can take (or the customer can place) another order with us to be shipped out immediately. Once the trace comes back from the carrier at fault, and if the package is deemed lost we will then refund the original order in its entirety.